Stuck And Need A Human

Need Help From Slotbunny Casino?

Reach a real person on live chat, by e-mail or on the phone, 24 hours a day, 7 days a week, in English.

Get Help Now Trusted since 2005

Paid out today

802,572 £

3,127 Playing now

UK licensedRegulated by the UK Gambling Commission. License 85092-6872-R-786481.

Fast payoutsAverage withdrawal processed in 14 minutes. £17M paid weekly.

Secure by design256-bit SSL encryption protects every transaction and login.

Picking A Channel

Pick The Channel That Suits Your Question

You will know which of the three channels fits your question, and what to expect back.

You Are Mid-Session

Best for a quick question mid-session, such as a stuck game round. Chat connects you to a person in around three minutes, whatever the hour.

Open Chat

Not Urgent But Detailed

Best for anything with attachments, such as documents or a payment receipt. Write to [email protected] and expect a reply in about six hours.

Write To Us

Call Us Now

Best when talking it through is easier, especially about payments or a blocked login. Call +44 20 7089 6864 (GMT) and someone picks up in roughly five minutes.

Call Support

Help That Stays In The UK

Check The UK Numbers Before You Call

Use this block when you want the UK numbers, the licence details or a helpline before you start.

Calling Us

UK phone+44 20 7089 6864

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

UK e-mail[email protected]

Licence

Regulator and licenceUK Gambling Commission, 85092-6872-R-786481

Safer Play

Gambling helpGamCare, BeGambleAware, GAMSTOP

Have These Details Ready Before You Write

Gather these before you open chat or write, and the first reply usually settles it.

Your registered e-mail address and account username
The date and time of the problem
A transaction reference or deposit amount
Screenshots of any error or message shown
The device and browser you were using

Slotbunny Casino Inboxes

Send Your Message To The Right Inbox

Choose the inbox that matches your issue and your message lands with the team that can act on it.

Account

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other Matters

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Who You Deal With

You Want To Know Who Runs This Place

This settles who holds the licence and where to send a written query.

The Company

Legal NameSlotbunny Casino Ltd

Company NumberCompany No. 24918710 (United Kingdom)

Registered OfficeChurch Lane, Birmingham

The Licence

RegulatorUK Gambling Commission

Licence Number85092-6872-R-786481

Written Contact

Support Address[email protected]

Slotbunny Casino Hours

You Need Someone Awake Now

This settles how long you wait and which clock the hours follow.

Live Chat

Chat Hours24 hours a day, 7 days a week

Chat First Reply3 minutes

Time ZoneGMT

E-mail

E-mail Address[email protected]

E-mail Reply6 hours

Phone

Phone Number+44 20 7089 6864

Phone Waiting Time5 minutes

Independent Support For Gambling Harm

Reach out to GamCare, BeGambleAware or GAMSTOP on your own terms. These independent services exist for United Kingdom players who want to stop, slow down or simply talk, and using them costs nothing. Slotbunny Casino does not see these conversations.

GamCare. Trained advisers listen without judgement and can point you towards local counselling and treatment across the United Kingdom.

BeGambleAware. Free, confidential advice sits alongside a self-assessment quiz that helps you judge how much a habit is costing you.

GAMSTOP. One registration blocks your access to licensed gambling sites in the United Kingdom, and it cannot be undone on impulse.

Nothing Has Worked

Slotbunny Casino Reviews Every Complaint Properly

This settles where an unresolved complaint goes and who reviews it last.

Details And Dates

Write to [email protected] with what happened, the dates, and any references from earlier chats or e-mails, and keep a copy for yourself.

Quote The Reference Back

You get a written acknowledgement with a reference number, and an answer follows once the team has checked the account records and the outcome of your earlier messages.

Asking For An Escalation

If the reply leaves you unsatisfied, say so and ask for the matter to be passed to a senior manager; Slotbunny Casino will confirm the final position in writing.

Access To The Regulator

Unresolved after eight weeks, or unhappy with the final reply, you can take it to the UK Gambling Commission, which is named on this page as the licensing regulator.

Support Basics

What Players Usually Want To Know First?

Use this when you want a plain answer before opening chat or dialling us.

trustWhat if my account review needs more than a day to finish?+

Expect around 31 hours for verification to clear once your documents land with us. Identity, address and payment method confirmation all get checked in that window. Send all three together and the clock starts straight away.

trustWhy does support answer in some languages but not others?+

Our team replies in English, German, Finnish and Norwegian. Write in any of those and the reply comes back in the same language. Everything else gets answered in English, so keep it simple if that is not your first tongue.

trustWhy do I have to ask someone before my data is removed?+

Ask the team and they will pass your request to the right colleague. Copies of your data and erasure requests are both handled that way. We reply once the request has been checked against your account.

trustCan I prove who I am without handing over my password?+

Confirm your full name, date of birth and registered email address. That trio is enough for us to find you. We never ask for your password, so never share it with anyone claiming to be us.

trustWhere do I turn at three in the morning on a Sunday?+

Someone answers at any hour, every day of the week. Nights, weekends and bank holidays make no difference to the rota. The clock we work to is GMT, so quote times that way when you write.

trustWhy is the Gambling Commission my next stop after you?+

Say so plainly and ask for the matter to be escalated. Complaints go through [email protected] and we investigate before replying. If the outcome still is not right, you can take it to the UK Gambling Commission.

trustCan I shut my account and still take out what is left?+

Close it yourself in account settings, or ask the team to do it for you. Any balance is returned to you first. Shutting the account stops all marketing and play immediately.